If for any reason you are unhappy with your purchase from FLP you can return it to us within 7 days of receipt. The item(s) should be in original condition and suitably packaged (original packaging if possible) to receive a full refund. Goods need to be returned to us at your expense once approved by our returns department.
Faulty items can always be returned within their warranty period for an equivalent replacement. The standard periods are 30 days for used items and 180 days for new items, however there may be some exceptions to this. Items need to be returned to us suitably packaged (original packaging if possible). If items returned as faulty are found to be fully functional a restocking fee of 25% of the cost of the part + carriage out will apply. Please also note that your warranty may become void if the item(s) has been damaged due to improper use, packaging or transport.
Transit damage must be reported within 48 hours to allow us to claim from our couriers, any items reported after this time will not be eligible for refund.
All returns requests need to be submitted to FLP via phone or email so that we can issue you RMA (Returns Material Authorisation) number before returning the item(s) to us.
These guidelines may vary when a business-to-business transaction is being made.